As an Accountants Network Premier Advisor, you are eligible to receive the following support benefits for Timeslips by Sage software:

Customer Support
Unlimited access to customer support* are included with the purchase and annual renewal of the Timeslips software.

To reach us for support, you may contact us via these methods:

• Call toll-free 866-565-2726 and select the existing Sage Accountants Network member option. Then, choose the technical support option and make the selection for Timeslips support. Telephone and support is available Monday through Friday from 8:30 a.m. - 8:30 p.m. (ET).
• For e-mail support, log on to the Advanced Features in the Knowledgebase. To log on you will require a Timeslips Passport. If you don't have a Timeslips Passport (or Sage SBD Passport), create one now.
• Visit the online Knowledgebase for answers to your most frequently asked questions. Search by product, category, keywords, Answer ID, or phrases. You can even give us feedback on answers and suggest new answers. Live Chat Assistance is also available inside the Knowledgebase.
  

Note: You will need to have your Customer ID available when you access Customer Support. This number was included in your Timeslips by Sage Premier Advisor welcome e-mail.

*Support specialists reserve the right to limit calls or online chats to one hour or one incident.

Sage SBD Passport
A Sage SBD Passport provides you with the following benefits:

• Access to Advanced Features (e-mail support) in the Sage Accounting for Small Business Knowledgebase (warranty and support plan customers).
• You can order Timeslips by Sage products and services, including Web Subscription Services.
• You can register your desktop software and Payroll Tax Service.
• Access to product updates or a trial version of our latest product.