As an Accountants Network Premier Advisor, you are eligible to receive the following support benefits for Peachtree by Sage - Quantum, Accountants' Edition.
- All product updates and upgrades that are released within 12 months of your membership enrollment date.
- Enrollment for one year in the Peachtree Simiple Payroll (federal and state tax tables and updates). Be prepared for changes to payroll tax regulations so you can avoid costly penalties.
- One year of unlimited priority access to our highest level of Support Specialists via phone and e-mail. Telephone support is available Monday through Friday from 8:30 a.m. - 8:30 p.m. (ET). Call toll-free
866-565-2726.
- Access, 24/7, to the Peachtree online support knowledgebase. It is the first place to look for answers to your toughest questions. Easily search the support knowledgebase for your specific product, category or keywords. The knowledgebase is also the first place to go for tips, tricks, product-specific news—that’s all easy to find.
- Data Repair Service in the case where data has become corrupt and the support analyst determines that we may be able to fix the data in house, that service will be covered at no charge.
- Password Recovery Service in the event they forget their password, our product specialists can recover it for them.
Have questions relating to using Microsoft Excel® with your Peachtree data? Your SAN membership now includes Freedom Extra Support*. This support plan helps you to get the most from both Peachtree and Excel®– cutting the time it takes to complete your tasks, increasing your productivity and giving you the skills and knowledge to get the job done. Freedom Extra Support benefits your business by:
- Maximizing your productivity by showing you how to use Excel® to compliment your Peachtree software
- Identifying errors and reducing confusion which helps save you time and money
- Assistance in creating professional reports, charts, and graphs in Excel to help you present your Peachtree data more professionally.
- Showing you Tips & Tricks to make you more efficient
- Access to downloadable templates for Excel
Note: You will need to have your Customer ID available when you access Customer Support. This number was included in your Peachtree Quantum - Accountants' Edition Premier Advisor welcome e-mail.
*Sage will assist with the management of Peachtree data in Microsoft Excel 2000, 2002, 2003 and 2007. We reserve the right to limit calls to one hour or one incident
