Immediate response to technical support inquiries is available online text-based chat sessions provided by Sage Accpac Technical Support Representatives.
Given the complexity of the Sage Accpac product sets, should you require additional help for either individualized pre-sale or post-sale support to ensure end-user satisfaction, we would encourage you to engage:
Sage Accpac Pre-Sales Technical Services
A Sage Accpac Certified Consultant
Sage Accpac Professional Services Group (PSG)
Note: You will need to have your Customer ID available when you access Customer Support.
Installation Support: We will provide Software Installation Support for a period of 90 days from the initial date of your Accountants Network enrollment. During these initial 90 days, you are entitled to "up & running" Installation Support to ensure the product set is operational "in-house" on one workstation. Software Installation Support is not intended to replace the formal product training available through Sage Accpac Education Services (including customization and/or product feature explanation) or to provide detailed systems support on networks or hardware.
Additional Support Should you exceed 15 incidents before the year is over, you can purchase additional incidents or upgrade your contract to suit your needs. Contact an Accountants Network Account Manager toll-free at 866-565-2726 for more information.
